Terms, Conditions
& Privacy Policy

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Effective Date: 3 August 2025
Business Name: Paul Clark Driving School
Contact: paulclarkdrivingschool@gmail.com

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Terms and Conditions

 

1. Introduction

 

These terms and conditions govern the use of services provided by Paul Clark Driving School (“I”, “me”, “my”). By booking a lesson through my website, you agree to be bound by these terms.

 

2. Driving Lessons

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• All lessons will be conducted by a DVSA-approved driving instructor.

• Lessons are subject to availability and may be scheduled at mutually agreed times.

• Pupils must hold a valid provisional (or full) UK driving licence and bring it to every lesson.

• The vehicle provided will be insured and roadworthy.

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3. Payments

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• Lessons must be paid for in advance or at the start of the lesson unless otherwise agreed.

• Block bookings are non-refundable once commenced unless exceptional circumstances apply.

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4. Cancellations and Rescheduling

 

a. Cancellations by the Pupil

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• If you need to cancel or reschedule a lesson, I require a minimum of 48 hours' notice.

• Cancellations made with less than 48 hours' notice may be charged in full at my discretion.

• Failure to attend a scheduled lesson without notice will be treated as a late cancellation and may be charged.

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b. Cancellations by the Instructor

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• In the rare event that I need to cancel or terminate a lesson at short notice (e.g., due to illness, emergency, or vehicle issues), the lesson will be rescheduled at a later date at no additional cost to you.

• I will provide as much notice as possible and aim to minimise disruption to your learning schedule.

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c. Test Candidate Priority

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• Pupils who have a driving test already booked will be given priority scheduling in the run-up to their test date.

• As a result, pupils without a test booking may have lessons rescheduled or adjusted on short notice to accommodate test candidates’ preparation needs.

• I appreciate your understanding and flexibility in supporting all learners through this important stage.

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5. Punctuality

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• It is your responsibility to be ready for your lesson at the agreed time and location.

• I will wait for 15 minutes after the scheduled time. If you fail to arrive within this time, the lesson may be forfeited and charged.

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6. Road Safety

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• I reserve the right to terminate a lesson if I suspect you are under the influence of alcohol, drugs, or otherwise unfit to drive.

• Aggressive or abusive behaviour will not be tolerated and may result in the termination of lessons.

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7. Liability

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• While I make every effort to provide training to the highest standard, I accept no liability for any loss, damage, or injury arising from your participation in driving lessons.

• I am not responsible for test cancellations made by the DVSA or other unforeseen circumstances.

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8. Data Protection

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• Personal information you provide will be held and processed in accordance with current data protection legislation and my Privacy Policy.

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9. Amendments

 

I reserve the right to update or amend these terms at any time. Notice of any changes will be posted on my website.

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Privacy Policy

 

Effective Date: 3 August 2025
Business Name: Paul Clark Driving School
Contact: info@paulclarkdrivingschool.com

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1. Introduction

 

At Paul Clark Driving School, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and store your data when you visit our website or use our services.

2. What Information We Collect

 

We may collect the following types of information:

• Personal identification details: Name, email address, phone number, and address.

• Driving licence information: For lesson eligibility.

• Payment details: If you pay by card or online (handled securely via third-party processors).

• Website usage data: IP address, browser type, pages visited (via cookies and analytics).

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3. How We Use Your Information

 

We use your information to:

• Schedule and manage driving lessons.

• Communicate with you regarding bookings, cancellations, or reminders.

• Process payments and manage accounts.

• Send important updates or policy changes.

• Improve our website and customer experience.

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4. Legal Basis for Processing

 

We process your personal data on the basis of:

• Consent: When you provide us with your information via forms or email.

• Contract: To deliver driving instruction services you request.

• Legal obligation: To maintain records for tax or regulatory reasons.

• Legitimate interests: To improve our services and manage communications.

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5. Sharing Your Data

 

We do not sell, rent, or trade your personal data. We may share data only with:

• Payment processors (e.g., Stripe, Square).

• Legal or regulatory bodies if required by law.

• IT service providers who help operate our website or booking system (under strict confidentiality).

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6. Data Storage and Retention

 

We securely store your data and retain it only as long as necessary:

• Lesson-related data is retained for up to 6 years for accounting and legal compliance.

• Website analytics data is anonymised where possible and retained for site performance review.

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7. Your Rights

 

You have the right to:

• Access your personal data.

• Request correction or deletion of your data.

• Object to or restrict processing.

• Withdraw consent at any time (where processing is based on consent).

• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at: info@paulclarkdrivingschool.com

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8. Cookies

 

Our website may use cookies to enhance user experience and track website performance. You can choose to disable cookies through your browser settings.

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9. Third-Party Links

 

Our website may contain links to third-party sites (e.g., DVSA). We are not responsible for their content or privacy practices.

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10. Changes to This Policy

 

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised effective date.